Terms & Conditions

1About Differ Education

Differ Education is operated by:

DIFFER EDUCATION
Registration number: 2021/111552/07
Business address: 29 Andrew Murray Street, Parow North, South Africa
Email: hello@differ.co.za
Telephone: 065 704 8544
Website: www.differ.co.za

For the purposes of these Terms:

“Differ Education”, “Differ”, “we”, “us” or “our” refers to DIFFER EDUCATION.

“Apps” means the mobile applications and digital products offered under the Differ Education brand, including Differ Maths, Differ Handwriting and future Differ Education applications.

“Services” means the functionality, features, user accounts, subscriptions, educational tools, generated resources and related services provided through our Apps or website.

“Content” means worksheets, educational activities, templates, illustrations, graphics, designs, text and other materials made available through or generated using our Services.

“User”, “you” or “your” refers to anyone accessing or using our Services.

“Account” means a personal user profile created to access or manage Differ Education Services.

2Our services

Differ Education develops digital tools for teachers, educators, schools and parents.

Depending on the App, our Services allow users to create, customise, generate, save, print and share educational resources.

These may include:

• Mathematics worksheets and activities
• Handwriting activities and resources
• Differentiated learning materials
• Customisable educational worksheets
• English and Afrikaans resources
• Printable and digital teaching materials
• Additional educational tools introduced in future

Features may differ between Apps, devices, operating systems and subscription plans.

We may introduce, improve, modify or discontinue features as our products develop, subject to applicable law and existing subscription obligations.

Additional terms may apply to particular products or services.

3Who may use Differ Education

Differ Education is primarily intended for teachers, educators, parents and other adults creating educational resources.

Users must be at least 18 years old to independently purchase subscriptions or create accounts involving paid services, unless appropriately authorised by a parent, guardian or another person legally entitled to provide such authorisation.

By purchasing a subscription, you confirm that you are authorised to make the purchase and use the selected payment method.

Our educational resources may be used with children, but Differ Education does not require learners to create personal accounts to complete worksheets generated by their teachers.

4User registration and accounts

Certain Differ Education features may require you to register for a personal account.

When creating an account, you may be asked to provide information such as:

• First name and surname
• Email address
• Password or other authentication credentials
• Whether you are a teacher or parent
• School or educational institution, where applicable
• Grade or grades taught, where applicable

You agree to provide accurate, current and complete information when registering.

You are responsible for updating your information when necessary.

Each personal account is intended for use by the individual registered account holder, unless a specific subscription or licence permits otherwise.

Creating an account does not automatically create a paid subscription.

Access to paid activities and features depends on your applicable subscription or other authorised entitlement.

5Sign-in details and account security

You are responsible for maintaining the confidentiality and security of your account credentials.

You agree to:

• Keep your password and sign-in details confidential.
• Use a strong password that is not easily guessed.
• Avoid sharing your personal account credentials with other people.
• Take reasonable precautions to prevent unauthorised access.
• Notify Differ Education if you suspect that your account has been compromised.
• Sign out of your account when using a shared or public device.

You must not intentionally allow another person to use your personal account in a way that circumvents subscription or licensing requirements.

Differ Education will take reasonable technical and organisational measures to protect account information.

However, no online system can guarantee absolute security.

If you suspect unauthorised access to your account, please contact hello@differ.co.za.

6Signing in and authentication

Differ Education may provide different methods of signing in, depending on the App and the functionality available.

These may include:

• Email address and password
• Email verification
• Password reset or recovery
• Authentication through supported third-party providers
• Other secure authentication methods introduced in future

Where third-party sign-in services are available, their applicable terms and privacy practices may also apply.

We may require users to verify their email address or identity before accessing certain account features.

We may temporarily restrict access where reasonably necessary to investigate suspicious activity, protect accounts or maintain platform security.

7Password resets and account recovery

If you forget your password, you may use the password-reset or account-recovery functionality provided by Differ Education.

For security reasons, we may require verification that you are the authorised account holder.

Differ Education will not ask you to disclose your existing password to our support team.

If you experience difficulty accessing your account, please contact hello@differ.co.za.

We may require reasonable verification before assisting with sensitive account changes.

8Account information and accuracy

You are responsible for ensuring that the information associated with your account remains accurate.

This includes your email address, particularly where it is used for:

• Signing in
• Password recovery
• Account verification
• Important service communications
• Subscription-related support
• School or organisational access

Differ Education may rely on the contact information you provide to communicate important information about your account.

9Account deletion

You may request deletion of your Differ Education account and associated personal information, subject to applicable legal requirements.

Where account creation is supported, an account-deletion option or a direct route to initiate deletion will be made available through the App.

Users may also contact hello@differ.co.za for assistance with privacy enquiries or account-related problems.

When an account is deleted:

• The account will be removed or permanently deactivated as part of the deletion process.
• Associated personal information will be deleted or de-identified, except where retention is legally required or permitted.
• Access to account-specific features and information may be lost.
• Information retained for legitimate legal, financial, security or regulatory purposes will be handled in accordance with our Privacy Policy.

Important: Deleting your Differ Education account does not automatically cancel an active Apple App Store or Google Play subscription.

You must separately cancel any active subscription through the platform used to purchase it to prevent future renewals.

We recommend cancelling your subscription before deleting your account.

10Free activities

Differ Education may provide certain activities or features without requiring a paid subscription.

Differ Maths currently offers three activities that are available free of charge:

• Addition and Subtraction
• Before, Between and After
• Counting

Users may create worksheets using these activities and their available customisation options without purchasing a subscription.

The selection and availability of free activities may change as the App develops.

11Free trials

Differ Education may offer eligible users a 7-day free trial.

During the trial, users may access the activities and features included in the applicable trial offer and generate unlimited worksheets, subject to reasonable and lawful use.

The applicable subscription price and billing period will be displayed before the trial begins.

Unless otherwise stated, the trial automatically converts to the selected paid subscription when the trial period ends if it has not been cancelled.

You are responsible for cancelling the trial before renewal if you do not wish to continue.

Deleting the App or your Differ Education account does not automatically cancel a trial or subscription.

Trial eligibility may be determined by Differ Education and/or the applicable App Store.

12Subscriptions

Certain Differ Education features require a paid subscription.

Depending on the App and available offers, subscription options may include:

• Monthly subscriptions
• Three-monthly subscriptions
• Six-monthly subscriptions, including existing plans where applicable
• Annual subscriptions

Current subscription options, prices and included features will be displayed before purchase.

Subscriptions purchased through Apple or Google are processed according to the applicable platform's terms and payment procedures.

Unless otherwise stated, subscriptions automatically renew at the end of the selected billing period until cancelled.

A Differ Education account and an App Store subscription are separate arrangements, even where the App uses account information to help recognise subscription access.

13Subscriptions and user accounts

Where supported, Differ Education may associate subscription entitlements with a registered user account.

This may allow the App to recognise your subscription and provide access to the features included in your plan.

You are responsible for using the correct account and subscription credentials when accessing paid features.

Depending on the platform and technical configuration, subscription restoration may require you to use the same Apple or Google account through which the subscription was originally purchased.

Registering a new Differ Education account does not automatically transfer an existing subscription to that account.

Subscription transfers between different App Store platforms or user accounts are not guaranteed.

If you have an active subscription but cannot access your paid activities, please contact us before purchasing another subscription.

14Subscription pricing

Subscription prices are displayed in the relevant App or App Store before purchase.

Prices may vary depending on:

• Country
• Currency
• Platform
• Taxes
• Promotional offers
• Subscription plan

Differ Education may change subscription prices or introduce new subscription options.

Changes affecting existing subscriptions will be handled according to applicable law and the relevant App Store's requirements.

Price changes will not retrospectively affect completed billing periods.

15Cancelling your subscription

You may cancel your subscription through the platform used to purchase it.

Google Play

• Open Google Play.
• Select your profile.
• Choose Payments & subscriptions.
• Select Subscriptions.
• Find Differ Maths or the relevant Differ Education App.
• Select Cancel subscription.

Apple App Store

• Open Settings on your Apple device.
• Select your name.
• Select Subscriptions.
• Choose the relevant Differ Education subscription.
• Select Cancel Subscription.

Unless otherwise required by law or the applicable platform, cancellation stops future renewals while allowing access until the end of the paid subscription period.

Uninstalling the App, signing out or deleting your Differ Education account does not automatically cancel your subscription.

Differ Education does not have access to your personal Apple or Google account credentials and cannot directly cancel subscriptions held within those accounts on your behalf.

16Refunds

Payments made through the Apple App Store or Google Play Store are subject to the applicable platform's refund procedures and relevant consumer-protection laws.

Refund requests may need to be submitted to the platform through which the purchase was made.

Differ Education cannot guarantee that a refund request will be approved by a third-party platform.

Nothing in these Terms excludes or limits any refund, cancellation or consumer right that cannot lawfully be excluded.

For assistance, contact hello@differ.co.za.

17School and organisational licences

Differ Education may offer schools and organisations subscriptions that provide access to multiple authorised users.

Where these subscriptions are available, additional terms may govern:

• The number of licences purchased
• Allocation of licences to teachers
• School administrators and account management
• Reassignment of licences
• Payment arrangements
• Licence duration and renewal
• Suspension or removal of user access

Schools and organisations are responsible for ensuring that licences are used only by authorised individuals.

An individual teacher's access through a school licence may end when the school removes that licence or when the applicable agreement expires.

School administrators may have access to account and licence-management information necessary to administer their organisation's subscription.

Additional school subscription terms may apply and will be communicated when the service is purchased or activated.

18Acceptable use

You agree to use Differ Education lawfully and responsibly.

You may not:

• Use the Services for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to accounts or systems.
• Interfere with the security or operation of the Services.
• Circumvent subscription or access controls.
• Share or resell personal subscription access.
• Reverse engineer or extract App source code, except where legally permitted.
• Use automated tools to extract substantial amounts of Differ Education Content.
• Copy or reproduce the Content library to create a competing service.
• Infringe the intellectual property or privacy rights of others.

19Using generated worksheets

Differ Education grants users a limited, non-exclusive, non-transferable licence to use lawfully generated educational resources for legitimate educational purposes.

Teachers may:

• Print worksheets for their learners.
• Photocopy worksheets for classroom use.
• Save generated worksheets for future teaching.
• Email worksheets to learners or parents.
• Share worksheets with their own learners through appropriate educational channels.
• Use worksheets for homework, revision or assessment.
• Display worksheets on classroom boards.
• Use worksheets with different ability groups.
• Print and laminate resources for repeated classroom use.

Generated worksheets may not be resold or commercially redistributed.

Unless Differ Education provides written permission, users may not:

• Sell Differ worksheets.
• Include Differ worksheets in commercial resource packs.
• Upload worksheets to teaching-resource marketplaces.
• Create public worksheet libraries using Differ Content.
• Mass-distribute worksheets to unrelated teachers or organisations.
• Claim Differ-generated resources as their own commercial products.
• Use Differ Content to develop competing worksheet generators or educational databases.

These restrictions do not prevent users from sharing resources that Differ Education has expressly released for public sharing.

20Intellectual property

All intellectual property associated with Differ Education remains the property of Differ Education or its licensors.

This includes:

• Brand names and logos
• Software and source code
• User-interface designs
• Activity structures
• Templates
• Illustrations
• Graphics
• Original educational Content
• Worksheet-generation systems
• Other proprietary materials

A subscription grants permission to use the Services according to these Terms.

It does not transfer ownership of Differ Education's intellectual property.

21User-provided content

Certain features may allow users to enter or upload their own content.

This may include worksheet headings, custom text, school names, images or other information.

You remain responsible for content you provide.

You confirm that you have the necessary rights or permission to use that content.

You grant Differ Education the limited permission necessary to process the content to provide the requested Service.

Differ Education does not obtain ownership of your original content merely because you enter or upload it.

22Educational responsibility

Differ Education is a teaching-support tool.

Our Apps are designed to help educators create resources efficiently, but they do not replace professional teaching judgement.

Users are responsible for checking that generated resources are:

• Appropriate for the intended learners
• Educationally suitable
• Mathematically and factually correct
• Suitable for the relevant grade or ability level
• Appropriate for the curriculum being followed

Although we take reasonable care in developing our activities, digital resources may occasionally contain errors.

Please report any suspected errors to hello@differ.co.za.

Differ Education does not guarantee particular academic outcomes.

23Learner information

Differ Education does not currently require learner profiles or learner accounts for teachers to generate worksheets.

Users should avoid entering unnecessary personal or sensitive learner information into worksheet headings, custom fields or support messages.

Where users choose to provide personal information about another person, they are responsible for ensuring that they have the necessary lawful authority to do so.

Any future features involving learner personal information will be subject to applicable privacy and data-protection requirements.

24Privacy and personal information

Differ Education processes personal information in accordance with applicable privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Depending on the Services used, personal information may include:

• Name and surname
• Email address
• Account information
• Authentication-related information
• School and grade information
• Subscription-related information
• Device and technical information
• Analytics and diagnostic information
• Customer-support communications

Our separate Privacy Policy explains how personal information is collected, processed, stored, shared, retained and deleted.

Privacy Policy: www.differ.co.za/privacy-policy/

25Marketing communications

Where permitted by law, Differ Education may send users information about new products, features, educational resources and promotions.

Where consent is required, we will request it appropriately.

Users may unsubscribe from optional marketing communications at any time.

Unsubscribing from marketing does not prevent us from sending essential account, security or service-related communications.

26Third-party services

Differ Education may use third-party providers to operate and improve its Services.

These may include:

• Apple
• Google
• Firebase
• RevenueCat
• Analytics providers
• Hosting and authentication providers
• Customer-support services

Use of certain third-party services may also be subject to their own terms and privacy policies.

Differ Education is not responsible for matters outside its reasonable control, subject to applicable law.

27Service availability

We aim to keep Differ Education reliable and accessible.

However, temporary interruptions may occur because of:

• Maintenance
• Software updates
• Internet connectivity
• Third-party outages
• Security requirements
• Device compatibility
• Technical difficulties
• Circumstances outside our reasonable control

We may modify or discontinue features where reasonably necessary.

Where material changes significantly affect paid Services, we will take reasonable steps to communicate them.

28Device compatibility

Users are responsible for having a compatible device and operating system.

Differ Education cannot guarantee that every device or historical operating-system version will remain supported indefinitely.

Some features may require internet access.

29Limitation of liability

Differ Education takes reasonable care in developing and operating its Services.

To the maximum extent permitted by law, Differ Education will not be liable for indirect or consequential losses arising from the use of its Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability, consumer rights or remedies that cannot lawfully be excluded under applicable South African law.

30Suspension or termination

Differ Education may suspend or terminate access where a user:

• Materially breaches these Terms
• Uses the Services unlawfully
• Attempts to compromise platform security
• Fraudulently accesses paid functionality
• Resells or abuses subscription access
• Commercially redistributes protected Content without permission
• Infringes intellectual property rights

Where reasonable and appropriate, we may provide an opportunity to resolve the issue before termination.

Suspension or termination does not automatically cancel a subscription billed by Apple or Google.

31Changes to these Terms

Differ Education may update these Terms as our products and Services develop.

The latest version will be made available through our website or Apps.

Where a change materially affects users' rights or obligations, we will take reasonable steps to notify affected users where required or appropriate.

Continued use of the Services after revised Terms take effect constitutes acceptance to the extent permitted by applicable law.

32Competitions and promotions

Differ Education may occasionally run competitions, giveaways or promotions.

Separate terms may apply to individual campaigns.

Those terms will be communicated as part of the relevant promotion.

33Complaints and customer support

If you experience a problem or have a question, please contact us.

Email: hello@differ.co.za
Telephone: 065 704 8544
Website: www.differ.co.za

We will take reasonable steps to investigate and respond to complaints within an appropriate period.

34Governing law

These Terms are governed by the laws of the Republic of South Africa.

Disputes will be handled according to South African law by a court or other forum having lawful jurisdiction.

Nothing in these Terms prevents consumers from exercising rights available under applicable consumer-protection legislation.

35Legal notices

Formal legal notices may be sent to:

DIFFER EDUCATION
29 Andrew Murray Street
Parow North
South Africa

Email: hello@differ.co.za

Legal representatives:

TSP Attorneys Inc
Attention: Dewald Smit
42 Keerom Street
Cape Town CBD
South Africa

Email: dsmit@tsplaw.co.za

Legal notices may also be delivered electronically where permitted by law.

36Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

37Failure to enforce a right

Failure by Differ Education to immediately enforce any provision does not constitute a waiver of that provision or any other legal right.

38Transfer of rights

Users may not sell, transfer or assign personal subscriptions or rights under these Terms without permission.

Differ Education may transfer its rights or obligations as part of a lawful restructuring, merger, sale or transfer of the business, subject to applicable law.

39Entire agreement

These Terms, together with our Privacy Policy and any applicable product-specific or subscription-specific terms, form the agreement governing your use of Differ Education.

Where specific terms apply to a particular product or promotion, those terms will govern that product or promotion to the extent of any inconsistency.

40Contact details

DIFFER EDUCATION
Registration number: 2021/111552/07

Business address:
29 Andrew Murray Street
Parow North
South Africa

Email: hello@differ.co.za
Telephone: 065 704 8544
Website: www.differ.co.za

Legal representatives:
TSP Attorneys Inc
Attention: Dewald Smit
42 Keerom Street
Cape Town CBD
South Africa

Email: dsmit@tsplaw.co.za